Cancellation and Exchange Policy

At Clock Tower Museum Store, we strive to provide the best experience for our customers, so we provide you with a **Cancellation and Exchange** policy to ensure clarity of the process before purchasing digital tickets.

1. Cancellation Policy

- The order cannot be cancelled after completing the purchase and payment process, as digital tickets are issued directly.

- In the event of a technical error or problem with the ticket, please contact customer service within [24 hours]** of the time of purchase.

2. Exchange Policy

- The ticket cannot be exchanged or its details (name, date, event) modified after completing the purchase, unless there is a technical error proven by the store.

- In some cases, exchange may be allowed according to the policy of the event organizer, so please review the details included in the event description before purchasing.

3. Special Circumstances

- In the event that the event is cancelled by the organizer, the full amount will be refunded or an alternative ticket will be issued to attend another event, as determined by the organizer.

- If the event date is changed, customers will be notified of the possibility of using the ticket on the new date or requesting an exchange according to the organizer"s policy.

📌 Note: All purchases are final and non-refundable except in cases where the event is cancelled or there is a proven technical error.

For any inquiries, please contact us via **[email]**.